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Accordingly, consumers duped into purchasing software that does not function as advertised, and in fact, has very little (if any) utility.' Furthermore, the scareware does not, and cannot, provide the benefits promised by Symantec. 'Instead, Symantec intentionally designed its Scareware to invariably report, in an extremely ominous manner, that harmful errors, privacy risks, and other computer problems exist on the user’s PC, regardless of the real condition of the consumer’s computer. His complaint (made against Registry Mechanic and two other tools, Norton Utilities and Performance Toolkit) asserted that “The Scareware does not conduct any actual diagnostic testing on the computer.” The most famous case is probable that of Washington State man James Gross, who took legal action (ultimately defeated) against Symantec with regard to Registry Mechanic. Once the software has completed scanning your registry (which it can seem to do almost constantly), it will often inform you of issues – but tell you that there is a charge to fix them.

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